I chose this place because it is half the price of the dealership for the work I needed done. I felt that they could be trusted to do as good of a job and I was impressed and confident I walked away with a job well done on my car. The waiting area isn't anything super special but the Fashion Show mall is right across the street (they offered to drive me there, hahah) so I walked over and enjoyed shopping while they serviced my car. I expected to find a bunch of Germans, none of them were but it didn't matter, all of the staff were very friendly and courteous. I will be taking my car back to German Motors for sure!